I specialise in business communication skills training. Specifically – business writing and presentation skills. I also conduct training in customer service, creative thinking and problem-solving skills, besides workshops on people-helping and advocacy skills. Participants have found the content well structured and the sessions informative with interesting examples clearly explaining the key points.
A resident of Chennai, which has long been the automobile manufacturing hub of South India, my clients span a range of commercial and non-commercial services – IT, BPOs, manufacturing, financial services, NGOs and academic institutions.
I began my career with customer services in British Airways, Mumbai. From 1995 to 1997, I was a programme manager with TVB Marketing India where I managed a loyalty programme for the restaurants at the ITC Sheraton Hotels in Bengaluru and Chennai. Since 1997, I have been an independent training and communications consultant.
In 2009, I expanded my services to include writing, editing and proofreading documents. This work eventually led to my setting up this blog site. Here, I share my thoughts on various social issues that are of concern to me. My special interest is in women’s empowerment.
I have graduate and post-graduate degrees in English from the University of Madras. In keeping with my belief that learning is by design and for personal growth, I have attended several specialist courses in business strategy and marketing, interpersonal communication, and counselling.
To contact me, please leave a reply in the comment box below:
December 12, 2009 at 9:30 am
Good Morning Elizabeth,
Today I got a mail from you and curious something drew me to read on…So nice to read about the 2 ways you have helped employees… Nice.
I am a Senior Soft Skills Trainer myself and I keep oft repeating that the Thinking process is one that makes one what they wish to be…
Have a nice Day, Mam…. Wishing you well.
Regards,
SS